ByHart specializes in business and organizational development across a range of sectors. We ensure that our clients grow and achieve their goals, which often involves increasing profitability. One of the areas we focus on is Human Resources, and today we’re taking you on a journey as we visit one of our clients in Luleå, in the heart of Norrbotten. Join us at Välstädat and see how we create sustainable impact together.

Välstädat was founded in 2013 and currently operates in Luleå, Boden, Piteå, Skellefteå, and Lycksele. They work closely with their customers and tailor their cleaning services to both private customers and businesses. Part of this customization involves ensuring that their customers can move, change, increase, or decrease the scope of their cleaning services even on short notice. Välstädat doesn’t really believe in rigid frameworks but fully respects the juggling act that surrounds customers’ everyday lives.

The company's vision is:

A five-star cleaning service that is constantly evolving, combined with a keen eye for detail, makes us the most recommended service partner.

“We want to be the best at what we do,” says Emma Blomqvist, CFO and Deputy CEO at Välstädat. “For us, it is of the utmost importance that we live up to what our brand actually promises our customers—for example, a clean home when it comes to the residential market.”

Human Resources as a Key Corporate Function

Since late 2020, ByHart has helped Välstädat build a strategically effective HR function and has carried out day-to-day HR work, both on-site and remotely.

“ByHart has helped us organize our entire HR approach, and now everything fits together more clearly,” says Rikard Wårell, CEO of Välstädat. Everyone involved—especially those in leadership positions—now knows what is expected of them.

Emma Blomqvist adds:

– We’ve gotten our HR and workplace safety processes in order. We have a better way of working that’s actually been adopted by our employees—it’s not just a bunch of documents gathering dust. It’s been incredibly helpful to have someone to bounce ideas off of, someone to discuss things with. Sometimes you just need confirmation that you’re on the right track. Our staff is our most important asset, which is why we place a high value on having good procedures and processes in HR.

In brief, the partnership agreement has involved ByHart mapping out the organization, developing an action plan with a clear order of priorities, which has then led to tangible deliverables (an employee handbook, a workplace safety handbook, an annual cycle, organizational structures, a meeting structure, operational systems, numerous applicable templates and documents, and much more) as well as ongoing HR work.

Clear results that lead to lasting impact

Sara Romeborn, an HR specialist at ByHart, is the person who has worked most closely with Välstädat.

“Välstädat has welcomed me warmly and provided me with all the information I initially needed to conduct a quick and thorough assessment and determine their exact needs,” she says. “This allowed us to quickly draw up an action plan with prioritized initiatives. It’s exciting to see that today’s technological solutions have made it possible for my operational work to function just as well on-site as it does remotely.”

What would you say the partnership has achieved within the organization?

“In smaller companies, people in leadership roles often end up wearing many hats. It’s probably simply a matter of having the right person in the right place, which creates better conditions for growth and advancement. We’re good at juggling many tasks at once, but things move faster if we can focus on just a few. ByHart has created the conditions for us to focus on the right things,” says Emma Blomqvist.

Why did you choose ByHart as your HR partner?

“We received strong recommendations, and ByHart made a good impression during their presentation of the company and how they operate,” says Rikard Wårell. “Their excellent work has led us to decide to extend the contract.”

What are you most satisfied with regarding our partnership?

“The collaboration and flexibility,” says Emma Blomqvist. “We’ve had progress meetings where we’ve worked on setting priorities to ensure that the most important tasks get done.” It’s been reassuring to know that, with ByHart, we have the right expertise to handle whatever comes up. It’s also been nice to focus on working within our own areas of expertise, even though it’s obviously fun to wear many hats and be involved in just about everything.

Finally, we know you have a lot going on at Välstädat—can you give our readers a little sneak peek?

“We are working hard to continue growing as a company through more proactive sales efforts, as well as by reviewing and clarifying our processes. Furthermore, we will work even more effectively to improve our work environment,” concludes Rikard Wårell.

Contact us and we’ll tell you more about how we handle human resources and what we can do for your company.